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Warranty Registration

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Terms and Conditions

Products/Services Terms & Conditions^*

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1) AGREEMENT INFORMATION

We will provide services and support for products sold only by our respective partners and authorised distributors listed in Section 3 in Singapore.

WARRANTY IS ONLY VALID FOR PURCHASE FROM OUR AUTHORIZED DEALERS PARTNERSHIPS (CLAUSE AFH - 1815)

We will only provide services and support for products sold by our respective partners in Singapore to businesses and customers who wish to be serviced directly to us.

Our first level of service and support of off-site troubleshooting includes:

- Email response to customers.
- Technical troubleshooting and solving at our service centre.

Our Second level of service and support of on-site troubleshooting includes:

- On-site visit troubleshooting may be subjected to additional charges.
- Repairs for warranty products only at our service centre.



2) WARRANTY INFORMATION

We warranty that should our products by our partners prove to be defective by reason only of faulty workmanship or material, we will arrange for repair, or at our option, replacements of the defective parts or materials on condition that:

- This Warranty is valid in Singapore only. (Warranty is only valid with original invoice.)

- This warranty is only applicable to the original purchaser and shall not be transferrable, negotiable, or assigned to any third party.

- The Original Invoice / Certificate and the purchased receipt must be presented to our service staff when requesting for warranty service / repair.

The warranty shall immediately cease and become void if the appliance is found to have been tampered, modified, serial number defaced, removed, or repaired by an unauthorised person.

Our decision on all questions relating to complaints as to defects either of workmanship or material shall be conclusive and the buyer shall agree to abide by such a decision. Any unit or defective parts which has been replaced shall become our property.

For industrial commercial usage, spare parts of our products will be under warranty for only one year.

No other warranty either verbal or written is allowed.

Proof of postage is not proof of delivery.

The warranty is considered null and void if our product is not installed together with our recommended accessories (eg. fan bracket above centre panel / false ceiling).

Scratches, dents, cracks, noises, balancing of fan, control switch, power point, and power plug are not covered under warranty.

Fan balancing issues should be covered by installers This warranty is not responsible for any fan balancing issues.



3) LIMITATIONS AND EXCLUSIONS OF WARRANTY

We will only provide services and support for products sold by our respective partners in Singapore to businesses and customers who wish to be serviced directly to us. This warranty shall be subjected to the following limitations and exclusions.

- Malfunctions or damages resulting from acts of god, fire, civil unrest, and /or accidents.
- Defects from using wrong electrical supply/voltage/frequency and / or consequential damage by negligence and /or abuse.
- Scratches, corrosion, rust, color, deterioration and stains.
- Knobs, ballasts, light bulbs, light tubes, batteries and pull chain.
- Normal wear and tear.
- Faulty installation or mishandling.
- Installation above 10ft high.
- Obstruction caused to access electrical parts / product.
- Use any other than in accordance to instructions provided.
- External connection, parts or installation.
- Knobs, LED, plastic panel, shower head, soap dish and other accessories that comes with the heater.
- Leakages causing damages to false ceiling/furniture/equipment (eg. ceiling board / false ceiling)

Transportation fee minimum S$35.00, On site service charge S$15.00 per unit.

All prices stated subject to GST.

Transportation fee min. S$35.00

On Site Service – Charge : S$ 15.00 per unit ( Ceiling Fans & Instant Heaters)

On Site Service – Charge: S$180.00 per unit (Storage Heaters)

All prices stated subject to GST

We reserve the right to amend Terms and Conditions without further notice.



LIST OF AUTHORISED DEALERSHIPS / PARTNERSHIPS (SINGAPORE REGION)

168 TRADING
3T LIGHTING
4 K HOME TECH PTE LTD
A & S LIGHTING PTE LTD
A F LIGHTING HOUSE
A LIGHTING ENTERPRISE
A P TRADING LLP
AD.I WRSK STUDIO PTE LTD
AERAHAUS FANS PTE LTD
AIR WINGS INDUSTRIES PTE LTD
ALASKA FAN HOUSE PTE LTD
ALTERRA DESIGN PTE LTD
AMASCO INDUSTRIES PTE LTD
ARC LIGHT HOUSE PTE LTD
ARCHLIGHT
ARTILUX PTE LTD
AURORA LIGHTING HOUSE PTE LTD
AVE AVENUE PTE LTD
AZORA LIGHTING PTE LTD
BACERA PTE LTD
BEDOK CENTRE ELECTRICAL CO
BEST TECH ELECTRICAL PTE LTD
BL SINGAPORE LIGHTING
BLISSLITE GALLERY
CATALINA LIGHTING PTE LED
CHAN HUAT LIGHTING (S) PTE LTD
CHELSEA LIGHTING
CHOONG YING PTE LTD
CLOUD LED PTE LTD
DAVID HARDWAVE AND ELECTRICAL
DECOR SINGAPORE PTE LTD
DECOR FAN SINGAPORE
DECOR FAN SEA
DK LIGHTING
E.S. ELECTROMART SUPERSTORE
EDISON LIGHTING HOUSE
EVERPROS MARKETING
EVERYDAY LIGHTS
EWAREHOUSE
EXTREME LIGHTING PTE LTD
EZZE GALLERIA PTE LTD
FOCUS DE LIGHTINGS
FOONG LOONG PHOTO PTE LTD
GHEE HENG HARDWARE & ENGRG CO PTE LTD
GLAMOUR HOUSE LIGHTING PTE LTD
HAIKEL LIGHTING
HERITAGE BATHROOM GALLERY
HO2 DESIGN AND CONSTRUCTION PTE LTD
HOCK GUAN ELECTRICAL TRADING CO.
HODAKA LIGHTING PTE LTD
HOE KEE HARDWARE PTE LTD
HOME OF LIGHT PTE LTD
HOMEONE EURO TRADING PTE LTD
HONG HWA HARDWARE
HOON HOE BROS RENOVATION & TRADING
HORME HARDWARE PTE LTD
HRD PROFESSIONAL HANDYMAN PTE LTD
HUPFARRI HARDWARE PTE LTD
IDEAL MERCHANDISE PTE LTD
IDEAL PROJECT PTE LTD
IDEALUX PTE LTD
I-LITE
ILLUM LIGHTING
iLUX LIGHTING PTE LTD
ION LIGHTING PTE LTD
ITALU COLLECTION
KAH HO HOUSEHOLD & HARDWARE SUPPLY
KATONG FAN SHOP
KER LEE TRADING
KESSLER HOME FURNISHINGS
KIAN SHEN TRADING & PLUMBING SERVICES
KIM SAN LIGHTING & ELECT ENGRG
KIM TECH ELECTRICAL ENGINEERING
KIM TOU ELECTRIC CO.
KINGSLIGHT PTE LTD
KLISSS PTE LTD
KONG HOCK T.V. ELECTRIC CO.
KONG TAI ELECTRICAL TRADING
L & H LIGHTING
LBS LIGHTS & BATHROOM SOLUTIONS PTE LTD
LIAN ENG ELECTRIC CO
LIAN THONG LIGHTING
LICIO LIGHTING TRADING
LIGHT CONNECTION PTE LTD
LIGHT MAKERS PTE LTD
LIGHT N BATHROOM SOLUTIONS PTE LTD
LIGHT PHASE (S) PTE LTD
LIGHT SOURCE PTE LTD
LIGHTART STUDIO PTE LTD
LIGHTING GARDEN
LIGHTS ARCADE & TRADING
LIGHTS N SHOWER PTE LTD
LIGHTWAY ELECTRIC
LITE FUSION
LITE LAB PTE LTD
LUCKY KHOON BATHROOM STUDIO PTE LTD
LUCKY STORE
LUMIARTE PTE LTD
LUMINOR LIGHTING PTE LTD
LUXURY BATH & LIGHTING PTE LTD
LYE TRADING PTE LTD
MAISONDEMOOD
MAJULAH ELECTRICAL TRDG P/L
M-FLOW PLUMBING TRADING
MOD LIGHTING
MODERN LIGHTING CONCEPTS
MOON ZENT BATHROOM & KITCHEN SANITARY
MOUNTAIN ELECTRIC
MY SHOWROOM PTE LTD
MY SHOWROOM PTE LTD
NATIONAL ELECTRICAL TRADERS
NEW CITY ELECTRICAL TRADING
NEW IDEAL BATHROOM PRODUCTS
NEW MARINE ELECTRIC TRADING PTE LTD
NEW TAI WAH ELECTRIC TRADING PTE LTD
NEW VISION ELECTRONICS PTE LTD
NEW WORLD LIGHTING PTE LTD
NUEVA EMPIRE PTE LTD
NUEVA PTE LTD
NUMBER ONE LIGHTING
OSK LIGHTING
PARISILK ELECT & COMPUTERS P/L (BEDOK CENTRAL))
PARISILK ELECT & COMPUTERS P/L (HOLLAND VILLAGE)
PARISILK ELECT & COMPUTERS P/L (SEMBAWANG)
PAVILION LIGHTING PTE LTD
PREMIER LIGHTING CENTRE
PRIMA LIGHTING CENTRE
RAYMOND LIGHTING HOUSE FANS & HARDWARE
RICHIE ASIA PTE LTD
ROYAL FANCO
RUI XIA STORE
SANIQOU PTE LTD
SCARLET ACE PTE LTD
SG LIGHTING OUTLET PTE LTD
SILVER KITCHEN & BATH
SILVER LIGHTING HOUSE
SKIES LINK ENGINEERING PTE LTD
SKY CREATION MARKETING PTE LTD
SKY D LIGHITNG
STAR LIGHTING
STARLIGHT ELECTRIC  PTE LTD
STRASS LIGHTING N FURNISHINGS
STROM TECHNOLOGIES
T.S. YONG TRADING
TAI YONG ELECTRIC CO.
TELLUS MARINE ENGINEERING PTE LTD
TEO SENG ELECTRIC & PLUMBING
THE SOUTHBRIDGE HOTEL PTE LTD
THOMSON LIGHTING PTE LTD
TLC LED & LIGHTING LLP
TRADENI WHISTLER PTE LTD
TRENDS HOME ELECTRICAL PTE LTD
TRIMEGA
TRISI DESIGN & CONSTRUCTION
TRUST HIM
TUNG KUANG TRADING & REFRIGERATOR SERVICE
U-HOME HARDWARE TRADING PTE LTD
UNIVERSAL UNION ENTEPRRISE P/L
URBAN LIGHTING & ELECTRICAL
U-VEE LIGHTINGS
VCS LIGHTING GALLERIA
VENICE OF ITALY TRADING
VERDE LIGHT
VIVA LIGHTZ PTE LTD
VIVA NUEVA PTE LTD
WINCO ELECTRICAL & SANITARY CONTRACTOR
WINCO VENTURE PTE LTD
WOODLANDS DOMESTIC ELECTRIC P/L
X-CLUSIVE LIVING DESIGN & BUILD PTE LTD
YEE TAT LIGHTING ELECTRICAL ENTERPRISE
YUFA ELECTRICAL
ZENTERRA INTERNATIONAL

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